Terms and Conditions

Introduction and License

True Fortune is operated under a gaming license issued by the Government of Curacao. This license authorizes True Fortune to provide online gaming services, including real-money gambling offerings through our platform. The services provided include access to a variety of online pokies and other gaming products. By using our services, players agree to comply with these Terms and Conditions.

Eligibility

To participate in games and other services at True Fortune, users must be at least 18 years of age. It is the responsibility of the user to ensure that they are legally permitted to gamble in their jurisdiction. True Fortune reserves the right to restrict access to users from jurisdictions where online gambling is prohibited or restricted.

Account Rules

Each individual may only maintain one account with True Fortune. Users are required to complete a Know Your Customer (KYC) verification process upon registration and before making any withdrawals. Users are responsible for maintaining the confidentiality of their account information and for all activities that occur under their account. True Fortune reserves the right to suspend or terminate any account if it is found to be associated with multiple registrations, fraudulent activity, or any other misuse.

Deposits and Withdrawals

True Fortune accepts various payment methods for deposits and withdrawals. All transactions are subject to verification processes in compliance with Anti-Money Laundering (AML) regulations. Users must provide valid identification and any other documents required to complete the verification process. Withdrawal requests will typically be processed within a specified timeframe, although delays may occur due to verification requirements or other factors.

Prohibited Activities

Users are strictly prohibited from engaging in any form of cheating, fraud, or bonus abuse. The use of automated systems, bots, or any form of unauthorized manipulation of gameplay is not tolerated. Any attempt to exploit system errors or engage in dishonest conduct may result in account suspension or termination and forfeiture of any winnings.

Limitation of Liability and Termination

True Fortune reserves the right to suspend, restrict, or permanently close accounts in the event of violations of the Terms and Conditions, regulatory requirements, or any suspicious activity. Users acknowledge and accept that True Fortune is not liable for any losses incurred due to account closures or suspensions resulting from these actions.

Bonus Terms and General Promotional Conditions

Bonuses and promotions offered by True Fortune are subject to specific terms and conditions. Players should review these conditions carefully before accepting any bonuses. All bonuses must be wagered in accordance with the requirements outlined at the time of the promotion. Failure to meet these requirements may result in the forfeiture of bonus funds and any associated winnings.

Fair Play and Game Integrity Rules

True Fortune is committed to providing a fair gaming environment. All games are regularly tested for fairness and integrity. Users are expected to engage in fair play, and any attempts to manipulate or exploit game outcomes will be met with immediate account action.

Fraud Prevention and Security Monitoring

True Fortune employs advanced security measures to protect user data and prevent fraudulent activities. The platform continuously monitors transactions and user behavior to identify and mitigate risks. Users are encouraged to report any suspicious activity or concerns to the support team.

Dispute Resolution and Complaint Handling Process

In the event of a dispute, users should first contact the support team to seek resolution. True Fortune is dedicated to resolving complaints in a fair and timely manner. If a dispute cannot be resolved internally, users may seek further assistance through relevant regulatory bodies.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Australia. Any disputes arising from or related to these Terms will be subject to the exclusive jurisdiction of the courts of Australia. Users agree to submit to this jurisdiction and waive any objections to proceedings conducted in this manner.

Responsible Gambling Measures and User Protection Tools

True Fortune is committed to promoting responsible gambling. The platform provides various tools and resources to assist users in managing their gambling activity, including deposit limits, self-exclusion options, and access to support services. Users are encouraged to gamble responsibly and seek help if they feel their gambling may be becoming problematic.

User Responsibilities

Users are responsible for ensuring that their use of the True Fortune platform complies with all applicable laws and regulations in their jurisdiction. Users must also ensure that they do not engage in any activities that may compromise the integrity of the platform or violate these Terms and Conditions.

Changes to Terms and Conditions

True Fortune reserves the right to amend these Terms and Conditions at any time. Users will be notified of any significant changes via the platform or through direct communication methods. Continued use of the services following any modifications constitutes acceptance of the new Terms and Conditions.

Contacting the Support Team

For any inquiries or assistance, users may contact the support team through the available communication channels on the True Fortune platform. The support team is committed to providing prompt and helpful responses to user queries.

Final Provisions

By using the True Fortune platform, users acknowledge that they have read, understood, and agree to these Terms and Conditions. Users are encouraged to review these Terms periodically to stay informed of any updates or changes. True Fortune is dedicated to ensuring a safe and enjoyable gaming experience for all users.