Privacy Policy

This Privacy Policy outlines how True Fortune, operating under a Curacao license, collects, uses, and protects your personal information in compliance with applicable Australian data protection and gambling regulatory standards. By using our services, you consent to the practices described in this policy.

Information We Collect

True Fortune collects various types of information to operate effectively and provide you with quality services. The information collected includes:

• Registration Data: When you create an account, we collect personal information such as your name, date of birth, address, phone number, and email address. This data is necessary for account management and compliance with legal requirements.

• Payment Details: To process transactions, we collect payment information, including credit/debit card details, bank account information, and other financial data. This information is securely processed and maintained in accordance with applicable regulations.

• Technical Logs: We gather technical data such as IP addresses, browser types, device information, and access times. This data helps us improve our services and ensures the security of our platform.

• Cookies: Our website uses cookies to enhance user experience. Cookies are small data files stored on your device. We use essential cookies for functionality and analytical cookies to track performance and usage patterns on our site.

Purpose of Data Usage

The information we collect serves several purposes, including:

• Account Management: Your personal information is used to create and manage your account, verify your identity, and facilitate transactions.

• Marketing Communication: With your consent, we may use your contact details to send promotional materials and updates about our services. You can opt-out of these communications at any time.

• Anti-Fraud Checks: We utilize personal data to detect and prevent fraudulent activities. This includes monitoring transactions and account usage for suspicious behavior.

• AML Compliance: True Fortune adheres to Anti-Money Laundering (AML) regulations. We collect and process data to comply with legal obligations and prevent money laundering activities.

• KYC Procedures: As part of our Know Your Customer (KYC) policies, we may require additional verification of your identity. This process is crucial for maintaining a safe gambling environment.

Data Sharing

True Fortune may share your personal information with the following parties as required:

• Payment Providers: To process your transactions, we share necessary information with payment processing partners. These partners are required to handle your data with confidentiality and comply with applicable laws.

• Verification Partners: We may engage third-party services for identity verification and fraud prevention. These partners are obligated to protect your data and use it only for the intended purposes.

• Regulatory Authorities: We may disclose personal data to governmental or regulatory bodies where required by law. This is essential for compliance with legal requests and gambling regulations.

User Rights

As a user of True Fortune, you have certain rights regarding your personal information:

• Right to Access: You have the right to request access to the personal data we hold about you. This includes obtaining a copy of your data and understanding how it is used.

• Right to Deletion: You can request the deletion of your personal information from our records, subject to any legal obligations we may have to retain certain data.

• Right to Restrict Processing: You have the right to request that we limit the processing of your personal data in specific circumstances, such as when you contest the accuracy of the data.

Cookie Policy

True Fortune uses cookies to improve user experience and optimize the performance of our website. Cookies are categorized as follows:

• Essential Cookies: These cookies are necessary for the functioning of our website. They enable you to navigate our site and use its features, such as accessing secure areas.

• Analytical Cookies: We use analytical cookies to collect data on how users interact with our website. This information helps us understand user behavior and improve our services.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your experience on our platform.

Data Security

We prioritize the security of your personal information. True Fortune employs appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. We regularly review our security practices to ensure a high level of protection.

Data Retention

True Fortune retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we will securely delete or anonymize it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the revised policy on our website. Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

For any questions or concerns regarding this Privacy Policy, please reach out to our support team. We are dedicated to addressing your inquiries and ensuring your rights regarding your personal information are upheld.